About Us


Our Story

It is our commitment at Continental Management to invest in people first and foster a community where employees and residents can grow personally and professionally.

As a proven leader in the industry, Continental Management combines fresh, progressive management strategies with modern communications in order to provide affordable housing and maximize investment return in tandem with ensuring long-term property appreciation.

In over 15 years, the company has grown exponentially, continuing to provide exceptional service to clients and residents while driving higher occupancies, resident renewals, and referrals.


Our team is committed to providing quality service to our residents and clients. Continental Management’s primary objective is to provide the best possible living environment for every resident, creating a sense of ownership and pride and to continually enhance the surrounding neighborhoods where communities are located.


Continental Management’s success in creating quality affordable housing is tied not only to site selection and design considerations, but its commitment to excellence in property management that makes a difference. This is done by creating new job opportunities and use of local vendors through construction and renovation efforts, as well as extra tax revenues to the community at large.

Our on-site professionals provide daily service to residents and demonstrate the company’s commitment to quality through their dedicated management of the properties. Continental Management has the vision, the knowledge, and the care for our residents to soar as a leader in residential housing management.

Core Values

At Continental Management we are very proud to be recognized by several organizations for providing quality management. We can attribute much of this success to our valued impact on the community, attentive customer service, and extensive education. Continental Management provides an opportunity for our employees to share ideas, learn new concepts, and overall unite as a team to become a frontrunner in the property management industry. We also provide opportunities for our employees to be key contributors to the revitalization of the communities we serve.

Thus, we emphasize the importance of the following:

  • Serving our communities;
  • Ensuring our employees treat one another as partners, friends, and mentors;
  • Attending to our clients’ needs and expectations;
  • Maintaining communication among landlords and tenants;
  • Ensuring exceptional service and care for our residents.

Our Team

At Continental Management, we have a wealth of in-house expertise, which allows us to provide distinctive training programs and specialized services that other companies typically outsource. Our organization has specialized departments in legal services, accounting, security management, facility team, and compliance training, which reduces operating costs by decreasing the expense of outside vendors and consultants.


Compliance with State and federal guidelines and those detailed in the regulatory and Section 42 of the IRS Code are of the utmost importance for properties with subsidy. Our compliance team at Continental ensures that all documentation is in compliance with HUD/MSHDA criteria for that property.

  • Heidi Warner - Director of Compliance


Continental’s highly trained accounting team members maintain financial record-keeping, budgets, accounts payable, and accounts receivable for the portfolio.

  • Alesia Schlaire - Controller

Legal Services

Continental’s in-house legal team handles landlord-tenant work, including where eviction is necessary, and also advises on risk management issues, resident disputes, and general legal questions.

  • James R. Gromer, Esq. - General Counsel
  • Brian Butchart, Esq. - Associate General Counsel


  • T. Van Fox - President
  • Troy Thelen - Executive Vice President
  • Sharon Bennett - Regional Manager
  • Robert Carson - Vice President & Regional Manager
  • Steve Cook - Regional Manager
  • Pam Darke - Regional Manager
  • Tony Martin - Director of Technical Services
  • Julie McCartney - Regional Manager
  • Patrina Smith - Regional Manager
  • Rita Stephens - Regional Manager
  • Karole Torres - Regional Manager
  • Patty Trusty - Regional Manager